Refund policy

Last Updated: September 14, 2026

Thank you for shopping with Sonicwheel. We want you to be satisfied with your purchase. Please review our Return & Refund Policy before placing an order.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, the product must be unused, uninstalled, and in the same condition in which it was received. It should also be returned with its original packaging and included components.

Because Sonicwheel products include adhesive stickers, products that have already been applied, installed, used, damaged, altered, or partially installed are generally not eligible for return unless the product arrived defective or damaged.

To request a return, contact us at storefitalgowise@gmail.com with your order number and the reason for your return. Please do not send a product back before contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at storefitalgowise@gmail.com.

Please include your order number, a description of the issue, and clear photos or videos showing the problem. We will review the issue and provide an appropriate resolution.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for applicable return shipping costs.

We recommend using a trackable shipping service when returning an item. Sonicwheel is not responsible for return packages lost or damaged while being shipped back to us.

Non-Returnable Items

Products cannot be returned if they have been installed or applied to a vehicle, show signs of use, have been intentionally damaged or modified, or are missing significant parts or components for reasons unrelated to an error by Sonicwheel.

Order Cancellations

If you need to cancel or modify an order, contact us at storefitalgowise@gmail.com as soon as possible. We cannot guarantee cancellation once an order has entered processing, production, or shipping.

Pre-Orders

If an item is sold as a pre-order, the estimated production and shipping timeline displayed on the product page at the time of purchase applies. Delays may occasionally occur during production or fulfillment.

If you would like to request cancellation of a pre-order before it has shipped, contact us at storefitalgowise@gmail.com. We will let you know whether the order is still eligible for cancellation.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, contact:

Sonicwheel
Email: storefitalgowise@gmail.com